Question 1

Which Caravan Do I Choose?

Accepted Answer

At  the Moment We have One Caravan. Choosing Our Caravan for Your Holiday Would Depend How Many People are in Your Party and What You Require in Your Accommodation. Our Caravan Facilitates Everything You Need for The Perfect Stay.

Please See Our Caravan Tab For More Information.

Question 2

What Do I Bring With Me?

Accepted Answer

First Of All Take a Look At Our Caravan Page. This Will Outline Exactly What Is Included In Your Caravan Stay.

We Would recommend you to bring the following essentials.
Towels
Toiletries
Your Personal Belonging I.e. clothes, food etc. 
Cleaning Products to Wipe Down.

If You forget anything there is a shop on site for all your essentials.

Question 3

How Old Do You Need To Be To Book A Holiday?

Accepted Answer

You Need to Be At least 18+ to book a holiday. Our Holidays are designed for families and couples. We Would turn down non families under the age of 21 and we do not allow hen or stag parties.

Question 4

Can I Use The Facilities When Booking Private?

Accepted Answer

YES of Course.

Included in your stay you will have free access to the arcades, restaurants, parks and on site super market.

Although to enter the swimming pools and entertainment show bar , You Must Buy A Play Pass From Haven Direct.

We Sell Our Holidays As Accommodation Only And Will Not Be Responsible For Facilities On Camp.

Question 5

What Is A Playpass?

Accepted Answer

A Play Pass Will Give You Access To Entertainment and Swimming On The Camp.

Due to us being private owners, these passes need to be purchased from reception on your arrival once you have settled in your holiday home. Alternatively when your holiday balance is paid and we have registered you for your holiday you may have the option to book your passes 7 days in advance online via the link haven send.

Although we recommend to get these to get the full experience out of your holiday, These are not essential if you do not wish to use the entertainment and swimming pool facilities as there is plenty of things around to keep you and your family entertained.

Question 6

What Can I Access Without A Play Pass?

Accepted Answer

So You Have Your Accommodation With Us Which Allows Access Into The Park.

The Only Time You Require Passes is If You Wish To Go Into The Show bar or Use The Swimming Pool.

Without Passes You Can Use The Restaurant and Takeaway Services.
Outdoor Parks and Activities, Supermarket, Laundrette and Nature Reserve.

Question 7

How Does Payment Work?

Accepted Answer

When Booking Your Holiday We Take a £100 Bond Deposit To Secure Your Holiday Date.

Your Balance Is Then Due No Later Then 8 Weeks Prior To Arrival.

Failure To Have The Balance Paid In Due Time Will Result In Your Holiday Resold and Your Current Payments Lost.

(Unfortunately due to the amount of bookings we have, we can not promise to send reminders) Therefore We Advise You To Set a Weekly/Monthly Standing Order To Us To Ensure Your Holiday Is Paid On Time.

All Payments Will Be Made Via Bank Transfer Only unless provided with our paypal link.

Question 8

What Should I know Before Booking?

Accepted Answer

It Is So Important For You To Read Our Policies Before Agreeing To A Holiday With Us. This Includes Going Through Our FAQS and Familiarising Yourself With Every Outcome.

Question 9

Optional Extras on Your Holiday

Accepted Answer

We Now have the option to add a welcome basket to your holiday. 
Please note you must give us one week notice if you require this.

Welcome Pack Will Include:
6 x Sachets of Coffee (2 in 1)
10 Teabags
1 Pint of Milk
1 Bread and 1 butter
1 pack of biscuits.
At a fee of £10.

Please note if you have any special dietary's, this will be a extra cost.

other extras
Birthday Package and Early Check in. See other FAQS

Help & Support

Frequently asked questions