
Help & Support
Frequently asked questions
First Of All Take a Look At Our Caravan Page. This Will Outline Exactly What Is Included In Your Caravan Stay.
We Would recommend you to bring the following essentials.
Towels
Toiletries
Your Personal Belonging I.e. clothes, food etc.
Cleaning Products to Wipe Down.
If You forget anything there is a shop on site for all your essentials.
YES of Course. Included in your stay you will have free access to the arcades, restaurants, parks and on site super market.
Although to enter the swimming pools and entertainment show bar , You Must Buy A Play Pass From Haven Direct.
We Sell Our Holidays As Accommodation Only And Will Not Be Responsible For Facilities On Camp.
A Play Pass Will Give You Access To Entertainment and Swimming On The Camp.
Due to us being private owners, these passes need to be purchased from reception on your arrival once you have settled in your holiday home. Alternatively when your holiday balance is paid and we have registered you for your holiday you may have the option to book your passes 7 days in advance online via the link haven send.
Although we recommend to get these to get the full experience out of your holiday, These are not essential if you do not wish to use the entertainment and swimming pool facilities as there is plenty of things around to keep you and your family entertained.
So You Have Your Accommodation With Us Which Allows Access Into The Park.
The Only Time You Require Passes is If You Wish To Go Into The Show bar or Use The Swimming Pool.
Without Passes You Can Use The Restaurant and Takeaway Services.
Outdoor Parks and Activities, Supermarket, Laundrette and Nature Reserve.
When Booking Your Holiday We Take a £100 Bond Deposit To Secure Your Holiday Date.
Your Balance Is Then Due No Later Then 8 Weeks Prior To Arrival.
Failure To Have The Balance Paid In Due Time Will Result In Your Holiday Resold and Your Current Payments Lost.
(Unfortunately due to the amount of bookings we have, we can not promise to send reminders) Therefore We Advise You To Set a Weekly/Monthly Standing Order To Us To Ensure Your Holiday Is Paid On Time.
All Payments Will Be Made Via Bank Transfer Only unless provided with our paypal link.
We Now have the option to add a welcome basket to your holiday.
Please note you must give us one week notice if you require this.
Welcome Pack Will Include:
6 x Sachets of Coffee (2 in 1)
10 Teabags
1 Pint of Milk
1 Bread and 1 butter
1 pack of biscuits.
At a fee of £10.
Please note if you have any special dietary's, this will be a extra cost.
other extras
Birthday Package and Early Check in. See other FAQS